Privacy Policy
At solariventyx, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our budget allocation methods and financial education services. We operate under Australian privacy laws and maintain transparency in all our data practices.
Information We Collect
We collect information that helps us provide better financial education services and personalised budget allocation guidance. The data we gather falls into several categories based on how you interact with our platform and services.
Personal Identification
Name, email address, phone number, postal address, and date of birth when you register for our learning programs or request consultation services.
Financial Information
Income ranges, budget categories, spending patterns, and financial goals to provide relevant budget allocation recommendations and educational content.
Usage Data
Website interactions, course progress, time spent on materials, quiz results, and feature usage to improve our educational platform and content delivery.
Technical Information
IP address, browser type, device information, operating system, and cookies to ensure platform security and optimal user experience.
How We Use Your Information
Your information helps us deliver personalised financial education and budget allocation guidance. We use your data to create meaningful learning experiences and provide relevant financial insights tailored to your situation.
Educational Services: We analyse your learning progress and financial goals to recommend appropriate courses, study materials, and budget allocation strategies that match your experience level and objectives.
Communication: We send course updates, educational newsletters, budget tips, and important account information. You can control these communications through your account settings.
Platform Improvement: We use aggregated, anonymised data to enhance our educational content, develop new budget allocation methods, and improve overall user experience.
Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we work with trusted service providers who help us deliver our educational services effectively while maintaining strict data protection standards.
Educational Partners: We may share relevant learning progress with certified financial educators and budget allocation specialists who contribute to our curriculum development.
Service Providers: Email platforms, analytics tools, payment processors, and hosting services that support our operations. These providers are contractually bound to protect your data.
Legal Requirements: We may disclose information when required by Australian law, court orders, or to protect the safety and security of our users and platform.
Your Privacy Rights
Under Australian privacy legislation, you have significant control over your personal information. We've designed our systems to make exercising these rights straightforward and transparent.
- Access: Request copies of all personal information we hold about you, including learning records and budget allocation history
- Correction: Update or correct any inaccurate personal information in your account or educational records
- Deletion: Request removal of your personal information, subject to legal retention requirements
- Portability: Receive your data in a structured format to transfer to other educational platforms
- Restriction: Limit how we process your information while maintaining essential service functionality
- Objection: Opt out of marketing communications and non-essential data processing activities
- Complaint: Lodge complaints with the Office of the Australian Information Commissioner if you believe we've mishandled your data
To exercise any of these rights, contact our privacy team at help@solariventyx.com or call +61249253155. We respond to all privacy requests within 30 days and provide clear explanations of any actions taken.
Data Security Measures
We implement comprehensive security measures to protect your personal and financial information from unauthorised access, alteration, or disclosure. Our security approach combines technical safeguards with strict operational procedures.
Encryption
All data transmission uses SSL/TLS encryption. Personal information is encrypted at rest using industry-standard AES-256 encryption.
Access Controls
Multi-factor authentication for staff access, role-based permissions, and regular access reviews to ensure only authorised personnel handle your data.
Monitoring
Continuous security monitoring, intrusion detection systems, and regular security audits to identify and address potential vulnerabilities.
Backup & Recovery
Secure data backups with encryption, regular restore testing, and disaster recovery procedures to protect against data loss.
Data Retention and Deletion
We retain your information only as long as necessary to provide our educational services, comply with legal obligations, and maintain accurate records. Different types of data have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Active account + 3 years | Service provision and support |
| Learning Records | 7 years from completion | Educational compliance and certification |
| Financial Data | 5 years from last interaction | Australian financial record requirements |
| Marketing Communications | Until unsubscribe | Consent-based marketing |
| Website Analytics | 26 months | Platform improvement and analysis |
When retention periods expire, we securely delete or anonymise your data using industry-standard data destruction methods. You can request early deletion of most data types, though some records must be retained for legal compliance.
International Data Transfers
Cross-Border Data Processing
Some of our service providers operate outside Australia. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We only work with providers in countries with adequate privacy protections or who have signed standard contractual clauses that meet Australian privacy standards.
Our primary data processing occurs within Australia, but some educational content delivery, email services, and technical support may involve providers in New Zealand, the United States, and European Union countries that maintain strong privacy protections.
Before any international transfer, we assess the privacy laws of the destination country and implement additional safeguards if needed. You can request specific information about where your data is processed by contacting our privacy team.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your learning experience, remember your preferences, and analyse platform usage. You have control over cookie settings through your browser and our cookie preference centre.
Essential Cookies: Required for basic platform functionality, login sessions, and security features. These cannot be disabled without affecting core services.
Analytics Cookies: Help us understand how users interact with our educational content, which features are most valuable, and where we can improve the learning experience.
Preference Cookies: Remember your settings, course progress, and personalisation choices to provide a consistent experience across sessions.
Changes to This Privacy Policy
We review and update this Privacy Policy annually or when significant changes occur to our services, data practices, or privacy legislation. We believe in transparency and will notify you of material changes through multiple channels.
Notification Methods: Email notifications to registered users, prominent website notices, and account dashboard alerts ensure you're informed about privacy policy updates.
Grace Period: Significant changes take effect 30 days after notification, giving you time to review updates and make informed decisions about your data and account.
Privacy Questions and Concerns
Our privacy team is available to address your questions, concerns, or requests regarding your personal information and how we handle your data.
Email: help@solariventyx.com
Phone: +61249253155
Mail: Privacy Officer
solariventyx
Unit 404/10 Worth Pl
Newcastle NSW 2300
Australia
We respond to all privacy inquiries within 5 business days and provide comprehensive assistance with your data protection rights and concerns.